Tag Archives: productivity

Anna wants to do amazing things, so why does IT get in the way?

Anna walks in the door. She is starting her dream job. She has always wanted to work for this company, doing this thing, and be in this field. She has already imagined what the next few years will look like. She is ready to get to work, be productive, and make an impact.

The question is, does the company she chose to work for really think about Anna like she thinks about herself? From the moment Anna opens the door, her end user productivity experience begins. This is the experience that is going to enable her to do what she loves—her job, and hopefully do it really well.

A lot of companies build this experience from a technology, cost, or infrastructure view. They believe IT and the company make decisions that help the business, provide tools and solutions, and are cost effective. Then, they think about the end user productivity experience and hope it works out.

For Anna, she wants to work for a company that thinks about her, how she works, and how she and her team can be most productive together. For her, technology that supports an anytime- anywhere workplace mentality is vital. That’s the new world; that’s the productive world.

User Centric IT organizations have the ability to influence, empower, and drive productivity at the same rate as the businesses they support. At the same time, IT must manage and hide complexity from its end users, while managing risk and security for the company.

I believe in creating a simple, user centric experience that enables IT end users to be highly productive. This game changer will create more revenue for a company and create employee loyalty. Aternity, an enterprise software company specializing in end user experience management solutions, breaks this concept down in great detail on their End User Experience website.

In simple terms, employees may make future employment choices based on the experience with the technology within the company and how productive they can be with it.

We all have an Anna join our company every week. Are we going to help Anna reach her full potential? Will we enable her to truly grow and make lasting impacts within the company?

The 5 Minute Difference

Life is busy. It seems that each year it gets busier. I stop and smell the roses and the seasons have already changed and the roses are gone. There is so much to do. I must go, go, go. It is all important stuff, right? I can’t drop a ball or let anything fall between the chairs. People are depending on me.

How many of us have felt like this? I imagine all of us to some degree or measure. We all react differently to these situations. Some people do it all, perhaps cutting corners. Some people let things fail and then are overly critical of themselves, and then some just give up and don’t try. So how do people really balance the busy?

Perhaps it is just 5 minutes. 5 minutes to:

  • Brainstorm and do blue sky thinking
  • Plan out the day and all of your work
  • Prioritize and decide what not to do or what to delay
  • To finish what you are doing and ensure it is always done in high quality

I remember growing up my mom would ask if I know the difference between a good job and a great job…5 minutes.

I guess that what I learned as a child can be completely relevant to what I do in business. And maybe, just maybe I can enjoy the roses this next go round.

Employees make True Customer Success Happen!

Two years ago, I moved to San Francisco. I decided to take my wife out for dinner. We had it all planned, the reservation made.  We were dressed, ready to go, and left for our date. Forty-five minutes later we made it to the restaurant. Of course, the restaurant was only three miles away. So what was the problem? Parking! For me, searching for a parking spot caused unnecessary tension and ultimately put us in a bad mood for the rest of the night. It wasn’t an overly productive experience, and we missed out on a potentially amazing evening.

The very next day, I went shopping to solve our parking problem. I bought a GPS device that included all the parking lots and garages in the city. Now, I just put in the address and the GPS tells me the five closest places to park near my destination. I never spend more than five minutes looking for a place to park. Magic!

How many of us feel that same way every day when we go into work? As an employee, you want to come in, be productive, and not have technology get in the way. All too often, your PC has issues, your conference room technology goes down, you can’t sign-in using VPN, and email synch with your mobile device just won’t work! Don’t you wish your company treated you just as they would treat their revenue paying customers? I do.

I believe that your internal IT department should treat you as if you are paying customer because you actually are. If you consider your revenue and divide it by your employees, the ratio of revenue to employee will always trump revenue per customer by a long shot. So why do companies make the mistake and treat employees like second-class citizens when it comes to technology experiences?

When I could not find a place to park, all I wanted was an easy way to find a spot. When employees want to be productive at work and add value, they are looking for ways to easily get their work done. Most employees want to do amazing things. They want to transform the company, hit revenue goals and targets, and they want customers to love the services and products their company offers. With this passion for success, IT leaders should put themselves in the place of the employees they service.  They should think about an employee’s work-life and goals. They should think about an employee’s IT experience from the employee’s point of view and not IT’s. Employees should be treated like each of them makes a difference for our customers.

3 tips to consider when delivering an amazing end user IT employee experience:

  1. Employees operate differently. One size does not fit all. You need to understand your employees and their behaviors. I recommend categorizing them into personas. This will help you understand the diversity of employees and why they behave in different ways. It will also ensure that you truly understand how to deliver the best experience for them personally and then more broadly.
  2. Employees don’t want to contact you. It is a waste of time for employees to contact IT for help. They not only lose time, but they lose valuable work productivity. Create avenues and ways for your employees to serve themselves. Make it easy to do the most common things. Give your employees more authority to do what’s right for them. Worry less about meeting a global standard pushed down for the masses.
  3. Employees want to communicate and collaborate. All too often, companies throw together conference rooms in a way that looks sexy, cool, or has the latest gadgets. However, this mostly caters to a single persona and not the employees as a whole. Most employees will be frustrated and annoyed, and will have to create their own solutions. I recommend you truly understand the entire experience on a conference call or in a conference room. Then, create an environment where all employee personas can be productive.

Now, think a moment about your latest experience with IT. What feelings or thoughts come to mind? Do you feel like IT truly thought about the experience from your point of view? Are they making it possible for you to be productive?

If not, be an advocate. Don’t be afraid to help, influence, and drive change. You are the most important asset to any company. Vineet Nayar said it best in the title of his book, “Employees first, Customers second.”

If you are productive, aligned to the company direction, and the company has a great product. The company can never fail!

Courtesy: http://www.employeesfirstbook.com/